Delivery & Pick Up (Click & Collect) Policy
DELIVERY AND PICK UP (CLICK & COLLECT) POLICY & INFORMATION
CURRENT DELIVERY LEADTIMES
Once your online order has been placed you will receive an order confirmation. This will confirm the products purchased and the delivery method preferred and paid for. The NK Group reserve the right to alter the delivery method if necessary, incurring no extra cost to you.
DELIVERY & COLLECTION METHODS
PARCEL COURIER POSTAGE/SHIPPING
Currently, parcel carrier services offered will be as below.
This will be subsidised by NK Group and is priced as follows :
Orders between £0.00- £34.99 - Tracked 48 (2-3 days) - £4.75
Orders between £35.00 - £74.99 - Tracked 48 (2-3 days) - £5.50
Orders between £0.00- £34.99 - Tracked 24 - £5.75
Orders between £35.00 - £74.99 - Tracked 24 - £6.50
FREE delivery UK mainland orders over £75.00 (Tracked 48 service)
A Saturday delivery service is offered at £12.50 irrespective of order value. To ensure a Saturday delivery the order must be placed by 7am on Friday. Note that this is for stock items only and any pre orders are still subject to the collections lead time.
We currently use APC for our delivery service. APC suggest their delivery aims, it is not a guarantee from NK Group.
Once your order has been passed to our parcel courier partner, the delivery terms and conditions revert to their conditions of carriage, including any insurance coverage. Details can be obtained from their website.
https://apc-overnight.com/sending-a-parcel/conditions_of_carriage
With the Tracked 48 service, delivery will be made within 2-3 working days after the day of dispatch from NK. Being a tracked service, a tracking number will be sent to you by email or text message once your order has been dispatched. Do not rely on a Saturday delivery.
Please note, our parcel courier do not collect from us at weekends. Any order placed after 1pm on a Friday, will not be dispatched from NK until Monday, unless you have selected a Saturday delivery service (see above).
With the Tracked 24 service, the above applies but delivery is aimed to be the following working day. If you place the order after 1pm we cannot guarantee next day delivery.
The NK Group cannot be held responsible for any delivery delays or discrepancies experienced by our parcel courier partner. Any service issues from our parcel courier partner will not make NK Group liable for any refund or part refund of delivery charges, unless damage or loss has occurred.
Once you have received communication from our parcel courier partner you will also receive regular updates from them concerning your package. Revert to this information for any delivery information, please do not call NK Group for delivery updates, unless you have not received the order contrary to the parcel courier's tracking information.
If a delivery is missed, the parcel courier will give you several options for redelivery.
As stated above, NK Group reserve the right to alter the delivery method where it is deemed more efficient or effective.
DELIVERY DISCREPANCIES
All delivery discrepancies must be reported to NK Group within 48 hours of receipt. No remedial action will be taken outside of this time parameter.
All online returns and exchange details are covered under our ONLINE RETURNS POLICY.
PICK UP (CLICK & COLLECT) INFORMATION
As soon as your order is placed online (or in store) you will receive an email order confirmation. Please wait until you have received an emailed fulfilment notice before collecting from the shop. This can take up to 48 hours at peak times.
PLEASE NOTE - all Pick Up orders will be given a 10 day window for collection. If the order has not been collected within this 10 day window NK Uniform reserves the right to refund the order and place the items back into stock.
All Pick Up collections must be made during shop opening hours and must be collected from the shop on Station Road, Worle.