Delivery Policy

We are currently ONLINE ONLY, please see delivery details below.

DELIVERY POLICY & INFORMATION

CURRENT DELIVERY LEADTIMES

The ongoing COVID-19 issue is affecting all aspects of our business at present, including our delivery lead times. As such, any delivery window offered or implied when placing your order may be subject to change and we will communicate any delays or alterations accordingly.

Our current leadtime for delivery is - 20 working days

More specific information on lead times for the collection you are ordering from will be available on the collection page if it is a range that is pre ordered.

Some orders will be delivered well before this leadtime, others may surpass this leadtime. We will communicate any delays.

Once your online order has been placed you will receive an order confirmation. This will confirm the products purchased and the delivery method preferred and paid for. The NK Group reserve the right to alter the delivery method if necessary, incurring no extra cost to you. 

DELIVERY METHODS

CLICK & COLLECT

THERE WILL BE NO CLICK & COLLECT OPTION FROM THE NK SHOP, STATION ROAD, WORLE, OR ANY OTHER NK GROUP SITE FOR THE FORESEEABLE FUTURE.

 

ROYAL MAIL POSTAGE/SHIPPING

Currently, the sole Royal Mail postage service offered will be the Tracked 48 Hour Parcel Service. This will be subsidised by NK and is priced at £3.00 (inc.VAT) per order irrespective of size or weight.

Once your order has been passed to Royal Mail, from NK, the delivery terms and conditions revert to Royal Mails conditions of carriage, including any insurance coverage. Details can be obtained from Royal Mail’s website. Link - https://www.royalmail.com/sending/uk/tracked-48

With the Tracked 48 Hour service Royal Mail suggest delivery will be made within two working days after the day of dispatch from NK. Being a tracked service, a tracking number will be sent to you by email or text message once your order has been dispatched. Do not rely on a Saturday delivery.

Once you have received communication from Royal Mail you will also receive regular updates from Royal Mail concerning your package. Revert to this information for any delivery information, please do not call NK for delivery updates, unless you have not received the order contrary to the Royal Mail’s tracking information.

If a delivery is missed Royal Mail will give you several options for redelivery or collection from a Post Office.

As stated above, NK reserve the right to alter the delivery method where it is deemed more efficient or effective. 

FREE DELIVERY IS AVAILABLE ON ALL ORDERS OVER £100.

DELIVERY DISCREPANCIES

All delivery discrepancies must be reported to NK Uniform within 48 hours of receipt. No remedial action will be taken outside of this time parameter. 

All online returns and exchange details are covered under our ONLINE RETURNS POLICY.